Fast-Track Referrals
When timing matters, start with a clear handover.
GPM guarantees a response within 24 hours for new referrals, so participants and the people supporting them can move towards the right conversation quickly.
Open the Referral Portal24
hours to acknowledge every new referral.
The promise
A response within 24 hours for every new referral.
Fast-Track Referrals are for support coordinators, providers, families, nominees and carers who need a timely first response from a local team.
Once we receive the details, we review the participant’s circumstances, clarify urgency and arrange the Needs Assessment and Support Onboarding conversation if GPM is a suitable fit.
Fast-track is about removing avoidable waiting, not rushing the person behind the referral.
A simple sequence
The handover stays clear from first message to first support.
- 01
Submit the essentials
Use the Referral Portal to share contact details, NDIS status and the service that may be needed.
- 02
Receive a response
GPM responds within 24 hours to acknowledge the referral and discuss urgency and fit.
- 03
Begin with assessment
We understand goals, risks and support needs before structured support generally begins within 2 to 7 days, depending on urgency.
Questions, answered
Useful clarity before you begin.
Answers for people making a referral on someone else’s behalf.
01Who can use Fast-Track Referrals?
Support coordinators, providers, families, nominees and carers can use the Referral Portal to start a new participant referral.
02What services can a referral be for?
Referrals can be for Support Coordination (Level 2), Specialist Support Coordination, or Training for Parents and Carers. Every new referral begins with a Needs Assessment and Support Onboarding conversation.
03What does the 24-hour response mean?
It means GPM will respond to every new referral within 24 hours to acknowledge it and discuss the appropriate next step. It is not a promise that all support will commence within 24 hours.
04What if the participant’s situation is high-risk?
Explain the urgency in the referral. Specialist Support Coordination can help with crisis planning, multiple stakeholders, safeguarding, risk mitigation and barriers to implementing supports.
Stay connected
A clear next step is close by.
GPM Support Solutions is based in Logan, Queensland, and supports participants, families, carers and nominees across Logan and surrounding areas.
Secondary phone
0488 221 292Location & hours
Logan, QLD
Monday–Friday, 9am–5pm
Crisis support outside hours as needed.